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Grain & Frame
Handcrafted Excellence
Handcrafted Excellence
Fast, reliable furniture delivery with flexible payment options for your convenience
On orders over $999
2-5 business days
Multiple options
30-day policy
Choose the delivery method that works best for you
We deliver to most locations across the country with varying delivery times based on your zone.
Major metropolitan areas and surrounding suburbs. Fastest delivery available.
Regional cities and larger towns within 200 miles of major hubs.
Remote and rural locations. Additional delivery charges may apply.
Note: Delivery times are estimates and may vary based on weather, inventory availability, and other factors. You'll receive a tracking number once your order ships.
We offer flexible payment options to make your purchase convenient and secure
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
✓ Secure 256-bit SSL encryption
Direct bank transfer for large orders. Contact us for wire transfer details.
✓ No processing fees on orders over $5,000
Use PayPal, Apple Pay, or Google Pay for quick and secure checkout.
✓ Buyer protection included
0% APR financing available for qualified purchases over $1,500 for 12-24 months.
✓ Subject to credit approval
Pay with cash or check when your furniture is delivered to your door.
✓ Available for local deliveries under $3,000
Your satisfaction is our priority. We offer a flexible return policy to ensure you love your furniture.
Returns accepted within 30 days of delivery for unused items in original packaging.
Exchange for different size, color, or style at no additional cost (one-time exchange).
Refunds processed within 5-7 business days after we receive the returned item.
Report any damage within 48 hours of delivery for free replacement or repair.
Find answers to common questions about our delivery and payment services
We deliver to most locations across the United States. Enter your ZIP code at checkout to see available delivery options and estimated times. For remote areas, additional delivery charges may apply.
Once your order ships, you'll receive a tracking number via email and SMS. You can track your delivery in real-time through our website or the carrier's tracking portal. You'll also receive updates when your delivery is out for delivery.
Signature is required for most furniture deliveries. If you're not home, the carrier will leave a notice and attempt redelivery. You can also schedule a specific delivery window or authorize the driver to leave the package in a safe location.
Standard delivery includes delivery to your door. White glove service with assembly, unpacking, and debris removal is available for an additional fee. Select this option at checkout or contact us to add it to your order.
No hidden fees! All costs including delivery charges are clearly displayed at checkout before you complete your purchase. Additional fees may apply for remote locations, special requests, or white glove service, but these will always be shown upfront.
Your payment method is authorized at the time of purchase but you're charged when your order ships. For custom or made-to-order items, we may require a 50% deposit with the balance due before delivery.
Orders can be cancelled or modified within 24 hours of placement at no charge. After 24 hours, cancellation fees may apply if your order has already been processed or shipped. Contact our customer service team immediately for assistance.
Currently, we only ship within the United States. For international orders, please contact our customer service team to discuss options. Additional customs fees, duties, and extended delivery times will apply.
Our customer service team is here to help with any delivery or payment questions you may have.
Phone Support
1-800-FURNITURE (1-800-387-6488)
Email Support
Business Hours
Mon-Fri: 8am-8pm | Sat-Sun: 9am-6pm
Deliveries Made
On-Time Delivery
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