Frequently Asked Questions

Find answers to common questions about our handcrafted furniture

General Questions

What types of furniture do you offer?

Grain & Frame Furniture specializes in handcrafted solid wood furniture including:

  • Dining tables and chairs
  • Coffee tables and side tables
  • Bed frames and headboards
  • Shelving units and bookcases
  • Desks and office furniture
  • Custom pieces designed to your specifications

All our furniture is made from premium hardwoods including oak, walnut, maple, and cherry, crafted with expert attention to detail and durability.

Do you offer custom furniture design?

Yes! We love creating custom furniture tailored to your specific needs and space. Our custom design process includes:

  • Initial consultation to discuss your vision and requirements
  • Choice of wood species, finish, and hardware
  • Custom dimensions to fit your exact space
  • Design sketches and approval process
  • Regular updates during construction

Contact us to start your custom furniture project and receive a personalized quote based on your specifications.

What wood types do you use?

We work with a variety of premium hardwoods, each with unique characteristics:

  • Oak: Durable with prominent grain, excellent for traditional and modern designs
  • Walnut: Rich, dark color with beautiful grain patterns
  • Maple: Light color with subtle grain, very strong and durable
  • Cherry: Warm reddish tones that deepen with age
  • Ash: Light colored with distinct grain, strong and flexible

All wood is sustainably sourced and carefully selected for quality and beauty.

Orders & Shipping

What is your shipping policy?

We offer comprehensive shipping options:

  • Local Delivery: Available within 50 miles with white-glove setup service
  • Regional Shipping: Freight shipping throughout the region, fully insured
  • National Shipping: Available for most items via professional freight carriers

Shipping costs are calculated based on distance, item size, and weight. All furniture is carefully wrapped and packaged to ensure safe delivery. Delivery times range from 2-6 weeks depending on location and whether the item is in stock or custom-made.

How long does it take to create custom furniture?

Custom furniture projects typically take 6-10 weeks from design approval to completion. The timeline varies based on:

  • Complexity of the design
  • Wood species availability
  • Current project workload
  • Finishing requirements

We'll provide you with an estimated completion date when you place your order and keep you updated throughout the process. Rush orders may be accommodated for an additional fee, subject to availability.

Care & Maintenance

How should I care for my wood furniture?

Proper care will keep your furniture beautiful for generations:

  • Regular Cleaning: Dust with a soft, dry cloth weekly
  • Spill Management: Clean up spills immediately with a damp cloth
  • Protection: Use coasters, placemats, and trivets to protect surfaces
  • Conditioning: Apply quality furniture polish or wood conditioner every 6-12 months
  • Environment: Avoid direct sunlight, extreme temperatures, and high humidity
  • Heat Protection: Keep furniture away from radiators and heat sources

We provide detailed care instructions with every piece and are always available to answer maintenance questions.

Policies

What is your return and warranty policy?

Return Policy:

  • 30-day satisfaction guarantee on non-custom, in-stock items
  • Item must be in original condition with all packaging
  • Customer responsible for return shipping costs
  • Custom pieces are final sale due to their personalized nature

Warranty Coverage:

  • 1-year warranty on all furniture covering manufacturing defects
  • Covers issues with materials, construction, and finishing
  • Does not cover normal wear and tear, misuse, or accidental damage
  • Extended warranties available for purchase
What payment methods do you accept?

We accept various payment methods for your convenience:

  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • Bank transfers for large orders
  • Financing options available through approved partners

For custom orders, we require a 50% deposit to begin work, with the balance due upon completion before shipping. All transactions are processed securely through encrypted payment systems.

Still Have Questions?

Our team is here to help! Contact us for personalized assistance with your furniture needs.

Contact Us Today